Refund policy

Return & Refund Policy

We want you to be completely satisfied with your Orvenxa purchase. If you are not happy, we're here to help — subject to the conditions below.

1 Return Eligibility Window

Return Window

7 days from delivery date

Exchange Window

7 days from delivery date

Refund Processing

5–7 business days after return received & inspected

 

2 Eligible Return Reasons

•        Product received is damaged or broken

•        Wrong product delivered (different from what was ordered)

•        Product is defective / not working on first use

•        Product is significantly different from the description on website

•        Missing parts or accessories at the time of delivery

3 Non-Returnable Items

•        Items returned after 7 days of delivery

•        Used, washed, or altered products

•        Products without original packaging or missing accessories

•        Toys that have been opened and played with (unless defective)

•        Items purchased during 'Final Sale' or 'Clearance' promotions

•        Perishable or consumable accessories

4 Return Process

Step 1:

Email us at support@orvenxa.com within 7 days of delivery with your order number, reason for return, and photos/videos of the issue.

Step 2:

Our team will review your request within 1–2 business days and approve or reject the return.

Step 3:

If approved, we will arrange a reverse pickup from your address (where applicable) or provide a return shipping label.

Step 4:

Once we receive and inspect the item, we will initiate the refund or exchange within 5–7 business days.

5 Refund Methods

Original Payment Method

Credit/Debit Card, UPI, Net Banking — refund to source within 5–7 days

COD Orders

Refund via Bank Transfer / UPI. Customer must share bank details.

Store Credit

Option available for faster resolution (credited within 24 hours)

 

6 Partial Refunds

Orvenxa.com reserves the right to issue partial refunds if the returned product shows signs of use, damage caused by misuse, or is missing components not attributable to us.

 

 

Cancellation Policy

1 Order Cancellation by Customer

Within 12 hours of order

Full refund — no questions asked

After 12 hours (before dispatch)

Cancellation possible; 5% cancellation fee may apply

After order is dispatched

Cancellation not possible. You may initiate a return after delivery.

 

To cancel an order, email support@orvenxa.com with your Order ID and subject line: CANCEL ORDER #XXXXX

2 COD Order Cancellations

Repeated cancellation of COD orders may result in restriction of COD payment option for future orders from your account/address.

3 Cancellation by Orvenxa

We reserve the right to cancel orders in the following situations:

•        Product is out of stock and unavailable from supplier

•        Suspected fraudulent activity or suspicious order patterns

•        Incorrect pricing due to technical error on the website

•        Incomplete or undeliverable address provided

In such cases, a full refund will be issued to the original payment method within 3–5 business days.